Privacy Policy

1. Introduction & Overview

This Privacy Policy outlines how UCODE ("we," "our," or "us"), operating at universalcode.site, collects, processes, stores, and safeguards personal information obtained through our website, contact channels, and digital web design and development service engagements.

By accessing our website or providing information to us through inquiry forms, messaging platforms, or formal project agreements, you consent to the data practices described in this policy.

2. Information We Collect

We collect information to provide clear project scoping, responsive customer support, and high-performance website development services. The categories of information we collect include:

A. Personal Identification Information

• Full Name and Job Title / Organization
• Email address and phone number
• Company or brand name and business website URL
• Billing address, invoicing details, and payment transaction metadata

B. Project Scoping & Communication Data

• Project briefs, functional requirements, design preferences, and assets submitted via forms or email
• Direct correspondence through email, phone, or instant messaging platforms (such as WhatsApp)
• Feedback, revision notes, and approval records during website development

C. Technical & Device Usage Data

• IP address, browser type and version, language preferences
• Operating system, screen resolution, and device identification
• Page visits, time spent on pages, referral URLs, and interaction metadata

3. How We Use Your Information

We use collected data solely for legitimate business operations and project delivery purposes, including:

• Service Delivery: Scoping, designing, developing, and deploying custom websites, web applications, and digital systems requested by clients.
• Client Communication: Providing project updates, technical support, scope consultations, and answering inquiries.
• Invoicing & Accounting: Processing service quotes, invoices, maintenance agreements, and accounting records.
• Website Improvement: Analyzing traffic patterns to optimize layout performance, accessibility, speed, and usability.
• Legal & Security Compliance: Protecting against fraudulent activity, unauthorized access, and fulfilling legal obligations.

4. Cookies & Tracking Technologies

UCODE uses cookies and minor tracking scripts to enhance browser performance, store session states, and understand website traffic patterns.

Cookies are small text files placed on your device. You can instruct your browser to decline all cookies or notify you when a cookie is sent. Disabling cookies will not impair your basic navigation on universalcode.site.

5. Information Sharing & Third Parties

Strict Zero-Sale Commitment: We do NOT sell, rent, trade, or monetize your personal data to third-party advertisers under any circumstances.

We may share limited data with trusted third-party service providers strictly necessary for operating our infrastructure, such as:

• Web hosting providers and server infrastructure platforms
• Domain registrars and SSL certificate authorities (when registering domains on behalf of clients)
• Professional communication tools (e.g., email servers and WhatsApp API)
• Legal authorities when mandated by applicable law or formal subpoena

6. Data Storage & Security Standards

We employ industry-standard technical and organizational security measures to protect data against loss, unauthorized access, alteration, or disclosure. All data transmissions are encrypted using Secure Sockets Layer (SSL / HTTPS) protocol.

Client project files, database credentials, and source code repositories are maintained under strict access controls and restricted to authorized agency personnel.

7. Your Rights & Data Control

Depending on your jurisdiction, you possess the following rights regarding your personal information:

• Right of Access: Request a copy of the personal data we hold about you.
• Right to Rectification: Request correction of inaccurate or incomplete personal records.
• Right to Erasure: Request the deletion of your personal data from our systems (subject to mandatory legal or accounting retention obligations).
• Right to Restrict Processing: Request limits on how your information is processed.

To exercise any of these rights, contact us directly at ucodelk26@gmail.com.

8. Changes to This Policy

UCODE reserves the right to update this Privacy Policy periodically to reflect changes in our services, technology, or legal obligations. Updated versions will feature an revised "Last Updated" timestamp at the top of this page.

9. Contact & Privacy Enquiries

If you have any questions, concerns, or requests regarding this Privacy Policy or our data handling practices, please contact us:

• Agency Name: UCODE Web Agency
• Co-Founders: Abdullah Arshad (CEO) & Umar Hunais (COO)
• Email: ucodelk26@gmail.com
• Website: universalcode.site
• WhatsApp: +94 76 059 5115